toll free: 877-852-3372
local: 404-829-2647

FAQ: Frequently Asked Questions

Shipping and Returns

How fast are orders processed?

Most orders process within 1-2 business days and ship via FedEx Ground, UPS or USPS. Please note that during peak season order processing times may take longer.

 

When will my order arrive?

Once processed, your order will be shipped via FedEx Ground or UPS and arrive within 10 days from your order date, often sooner! Once your order has shipped, you will receive an email for easy tracking of your shipment. Because some of our products are shipped direct to you from our vendors and manufacturers and there may be times when we are unaware of changes in product availability which may cause a delay in the shipping of our order. If this occurs, we will contact you ASAP with updated shipping information. Oversized products may require shipment via freight and take an additional 1-2 weeks for delivery.

 

How much do I pay for shipping?

We are proud to offer FREE SHIPPING on many of our products! Exceptions are made for oversized products which must be shipped via freight and small items which are priced too low to cover the cost of shipping.

 

Do you ship outside of the USA?

Currently, we only ship to the 48 contiguous United States.

 

How can I contact you if I have a question about my order?

We welcome questions and comments from our customers! Call us toll- free at  877-852-3372 or email us at customerservice@therainbarreldepot.com.

 

What do I do if I am not satisfied with my order?

Your satisfaction is our top priority! If you are not satisfied with the quality of your purchase, please contact our customer service department by phone at 877-852-3372 or email customerservice@therainbarreldepot.com.

 

What if my order has a defect or missing part?

We aim to provide our customers with high quality products which enhance their home and garden but damages can happen in transit so we urge you to retain all packing slips and packaging materials in case you need to return any items. Please inspect your purchase within upon arrival to identify any missing or defective parts. If you discover any issues, please contact customer service within seven (7) days of receipt and we will quickly resolve the issue with a replacement part or product.


What is your return policy?

All returns require prior approval and must occur within 45 days of receipt of your order to arrange a replacement, store credit or full refund.  All items must be returned in their original packaging and the buyer is responsible for return shipping fees. All returns must be shipped via UPS, FedEx or USPS and must be insured and have delivery confirmation and a tracking number. Returned items should be shipped to:

The Rain Barrel Depot - Returns

5255 Linadine Way Suite 200

Norcross, GA 30092

You can start the return process by:

Returns after the 45-day window are not guaranteed and may be subject to a 25% restocking fee. Once we receive your return, your account will be credited within 48 hours.

 

Terms & Conditions

What are our Terms of Service?

By agreeing to The Rain Barrel Depot’s terms of service you agree that you are 18 years of age of older or that you possess a legal guardian’s consent to enter into this agreement. You also claim to be competent and fully able to enter into agreement with our Terms of Service.

 

What is our privacy policy?

The Rain Barrel Depot does not share or sell your information to other companies. We do, however, share your shipping information and phone number with our product manufacturers to assist in the process of shipping your order.

 

How do we use customer information?

  • We share your shipping address with our drop ship manufacturers in order to expedite the shipping process.

  • We use your email address to send you shipping and tracking information.

  • We use your email address to send you direct marketing emails from The Rain Barrel Depot. You always have the option to opt-out of these emails by clicking “Unsubscribe” at the bottom of the email to be removed from the list.

 

What about modifications to the website?

The Rain Barrel Depot reserves the right to modify or discontinue, either temporarily or permanently, any product, product section or price of a product.

 

What are my account responsibilities?

Once you set up an account on www.therainbarreldepot.com, you are solely responsible for the activity that occurs on your account. You must keep your user ID and password secure. You may change your password at any time by following the instructions online under Your Account.

When you create your account, it is important for you to provide accurate and complete information. Failure to do so may result in delays with your order. If we feel you have provided information that is dishonest, incomplete or inaccurate, we reserve the right to terminate your account and suspend you from using www.therainbarreldepot.com.

 

What forms of payments are accepted and how will I be billed for my order?

For orders via our website, we accept Visa, MasterCard, American Express, Discover and PayPal and you will be billed at the time of purchase via our online checkout procedure.

For orders via phone, we accept Visa, MasterCard, American Express and Discover and your will be charged within one hour after placing your order.

 

Is it safe to use my credit card?

Yes! We use an encrypted shopping cart that enables up to 256-bit encryption which ensures that personal transactions cannot be viewed or altered. This SSL encryption is the current web standard for encrypting communication between shoppers and website.

 

What is your sales tax policy?

If you live in the State of GA, you will be charged a sales tax rate of 6% of your total order including shipping.








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